Shipping policy

Free insured shipping · 2–5 day processing · Delivered across the US · Fully tracked

Every fixture is inspected, packed, and insured before it leaves us. Here's how long that takes, what it costs, and what happens if anything goes wrong on the way.

Where We Ship

We currently ship within the United States only. If you're ordering from outside the US, email hi@giltandgaze.com — we'll let you know when we open up to your country.

What Shipping Costs

Nothing. Free insured shipping on every order, anywhere in the US. No minimum spend, no handling fee, no surprise line item at checkout. Your fixture is covered in transit at no extra cost to you.

Processing

We prepare and dispatch orders within 2–5 business days of payment clearing. Custom finishes and wire extensions add roughly 5–10 days, depending on the change.

You'll get a tracking number by email the moment your order ships. If six business days pass without one, email hi@giltandgaze.com with your order number and we'll chase it.

Delivery Times

Most orders arrive within 12–17 business days of dispatch.

Transit times come from the carrier and exclude weekends, public holidays, and customs clearance. Expect longer windows through November and December.

Planning around an install date? Email us before you order and we'll confirm a realistic window for your fixture and address.

How We Ship

Fixtures travel with UPS, FedEx, or DHL, door to door, fully tracked.

If you have specific delivery requirements, a narrow access route, or a site delivery, contact us before you order and we'll arrange it.

Taxes & Duties

All applicable taxes and duties are calculated and included at checkout. Nothing further to pay when your fixture arrives.

If Your Order Arrives Damaged

Photograph the packaging before you unwrap it fully, and email the photos to hi@giltandgaze.com within 7 days of delivery.

Carriers only accept damage claims inside that window. Contacting us quickly is what lets us file the claim and get a replacement out to you at no cost.

Changing or Cancelling

Email or message us within 24 hours of ordering and we can usually make the change. Once a fixture has been dispatched we can't alter the order or redirect it to a different address.

Wrong Address or Refused Delivery

Check your address carefully at checkout. If a parcel comes back to us because the address was wrong or delivery was refused, we'll reship it once the return and redelivery costs are covered.

Delays We Can't Control

Carrier backlogs and severe weather can push a delivery past our estimate. If your tracking stops moving or the maximum window passes, email us — we'll open a trace with the carrier and stay on it until it's resolved.