Warranty Policy

Every fixture we sell is covered by a 2-year limited warranty against manufacturing and finish defects, starting from the date of delivery. If something goes wrong within that period, we replace the part or the piece at no charge.

Coverage Period

2 years (24 months) from the date of delivery, confirmed by our shipping records. Keep your order number — you'll need it to make a claim.

What Is Covered

Defects arising under normal use and proper installation:

  • Failure of factory-installed LED components

  • Defects in electrical wiring or connectors supplied with the fixture

  • Finish defects including peeling, bubbling, or discolouration not caused by external factors

Customised and open box fixtures carry the same 2-year warranty as every other piece we sell.

What Is Not Covered

  • Damage caused by improper installation, misuse, or modification

  • Normal wear and tear

  • Damage from incompatible bulbs, dimmers, or electrical supply outside the specified voltage range

  • Cosmetic damage from external factors after delivery, including water ingress, cleaning agents, or physical impact

  • Replaceable light bulbs, whether supplied with the fixture or bought separately

  • Faults on a customised fixture that relate to the customisation itself rather than a manufacturing defect

  • Any consequential or incidental damages

We strongly recommend installation by a licensed electrician. Damage from incorrect wiring or mounting isn't covered, and it's the most common reason a claim is declined.

Damage In Transit Is Handled Separately

If your fixture arrives broken, chipped, or with missing parts, that's transit damage, not a warranty claim — and it has a much shorter window.

Report it within 7 days of delivery. Carriers only accept damage claims inside that period. See our Returns & Damages page for what to send us.

This warranty covers faults that develop later, under normal use.

How To Make A Warranty Claim

  1. Email hi@giltandgaze.com or use our Contact page

  2. Include your order number and a description of the fault

  3. Attach clear photos or video showing the defect

  4. We'll review and respond within 2 business days

We may ask for additional photos or video to confirm the fault before approving a claim.

If approved, we'll ship replacement parts or a full replacement unit at no cost to you. In most cases you won't need to return the faulty item.

Remedy

For a valid warranty claim we'll either:

  • Ship replacement components for the affected part, or

  • Ship a full replacement fixture where components can't resolve the fault

Where neither is possible, we'll arrange a refund for the purchase price of the fixture.

Limitation of Liability

This warranty is the sole and exclusive warranty provided by Gilt & Gaze. To the maximum extent permitted by applicable law, Gilt & Gaze disclaims all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Our liability under this warranty is limited to the purchase price of the fixture.

This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Contact Us

If you have questions about this warranty or need to initiate a claim, please contact us: